Archive for May, 2009

Your Customers Are Watching…Really

Posted by Kim Brater on May 25, 2009
Advertising, Marketing, Trends / 2 Comments

Hello out there. Here’s a wake up call – your customers are watching, listening and waiting to hear from you. And if they don’t, well, they may think there’s something very wrong. 

While many companies tend to retrench, cut back or literally kill their marketing efforts during slow economic times, doing so may be inviting the wrong perceptions in consumers’ minds. A recent Ad-ology study found: 

“More than 48% of U.S. adults believe that a lack of advertising by a retail store, bank or auto dealership during a recession indicates the business must be struggling…The study finds advertising appears to play a key role in consumers’ view of how a business is doing, and by not advertising, businesses may be sending a warning signal to current and potential customers.”

More about the study – http://bit.ly/2zAL3 and http://bit.ly/KRnzv

Perhaps these findings may help senior execs understand that to consumers silence definitely can be deadly.

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I just love my (insert brand name here).

Posted by Erin Semet on May 12, 2009
Pop Culture / 3 Comments

I hate to admit it, but one of my favorite reality shows on TV is TLC’s Jon & Kate plus 8 (mostly because the kids are so dang cute). I have watched this show since it aired a few years back and it has evolved and changed as it has gained popularity. Recently, I have noticed more and more brands are latching on to the show’s success and strategically (and sometimes not so strategically) using product placements in the  show to boost their own brand recognition. Sometimes the placements are seamless and go unnoticed (at least by the average audience member)…and sometimes it stands out like a sore thumb. Many people have blogged about their frustration lately.
In a recent episode, Jon and Kate got new washers for their new home. One of their conversations went something like this:

Kate: “I just love our new washer and dryer from Whirlpool! They look so beautiful sitting side-by-side in the laundry room.”
Jon: “Yeah…aren’t those the Duets?”
Kate: “They sure are, Jon! We had some in our old house and after that amazing experience, I knew the Whirlpool Duets were the ONLY washer and dryer I’d put in the new house!”

You can’t really blame Jon & Kate for accepting these offers—but it does seem to tarnish the authenticity of the show and even the “Jon & Kate” brand. I have to wonder, when it is so obvious that a brand has paid/donated to be participating on a show, if it actually detracts from the brand image rather than help it. And Whirlpool isn’t the only brand that’s fumbled when it comes to product placements. Allstate and Play-doh also made awkward appearances on the show.

Speaking of tarnishing the Jon & Kate brand, in the past few weeks there has been a lot of press around suspicions that Jon has been having an affair (superficial posted confirmation on their blog of the alleged affair). This leaves me wondering…what will these brands do that have so closely tied themselves with the Jon & Kate brand?

Now I’m not saying that product placements aren’t a smart idea. I just think they have to be done extremely well in order to pull them off. The success of brands in the future really lie in their ability to be authentic. People are able to see through the marketing crap and want to see real people interacting with the brand. But I think people can also see through a bad product placement.
There are good product placements out there. However they are usually hard to spot. When a product placement is done well, it shouldn’t be obvious. It should feel just normal. Brand Channel has a list of 2008 brand cameo product placement awards.

I will leave you with one last horrible product placement to ponder. This one was on the VH1 Best Week Ever blog.

It definitely made me laugh.

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