So, the Portland Timbers have apparently designed a new logo to be unveiled this Saturday as a step to help them move toward Major League Soccer. I’m interested to see what they’ve come up with. An article in today’s Oregonian about the logo mentions, “What if they unveil the new logo…and nobody cheers?” Well, if that happens, perhaps it’s because a logo doesn’t make the brand.
Below is a visual timeline that showcases the the various logos used by the Timbers, as it appeared in The Oregonian article.
What’s interesting, from a brand perspective is all the hoopla around the unveiling of a logo. If the identity used during the 2001-2004 timeframe didn’t “catch on with fans” perhaps it was less about the design and more to do with the Timbers‘ brand itself. Are the Timbers positioned well? What’s their distinction in the Portland sports market that sets them a part from other sporting options? It helps they are the only soccer team, but other than that, what’s the promise? And what does the brand stand for? I’m not sure I know and I’m a soccer fan. I do know that the Timbers along with owner and business phenom Merritt Paulson are hanging their hats on this as their step to the majors. And the development process took more than a year including research. All well and good, but that’s a lot riding on a mark. And, the questions I have for Paulson and the team? Tell me what the Timbers stand for. Tell me the experience I’ll have attending matches. Tell me what you are promising and how you’ll deliver. Then with the answers hold the new logo up in the mirror and tell me what you see.
[Added 6/12 post logo unveiling]
So the new Portland Timbers’ logo has been unveiled. See it for yourself here. Was there cheering? Don’t know. But the outcome is…just okay. Slightly uninspiring. At least the Oregon Ducks will surely enjoy the color combo.
Whatever happened to the distinct, strong brands? Will someone please tell me? It’s feeling more and more like a game of how low can you go to appeal to the masses. Granted Seattle’s Best is owned by Starbucks and the brand will be coming to a Burger King, Subway and movie theaters near you but did that mean to translate the brand’s identity in this way - oversimplified to the point of barely being recognizable? You dipped my Target into your blood bank.
So, I admit, the original Seattle’s Best logo was dated, as was the brand overall. But, at least the old logo had some history and recognition. It wasn’t in a circle. It didn’t have a tear drop. And, since when is coffee red?
What’s the consumer supposed to take away from this new and improved logo? Simple. Generic. Regular. Bland. Red coffee? And how does this reflect on the Seattle’s Best brand in general? With the shift to a broader scope of consumers and to potentially compete with the likes of Dunkin’ Donuts, positioning Seattle’s Best as the brand to go that mile versus Starbucks makes complete sense, but the way the Seattle’s Best brand is perceived is what will make or break this business decision. You might not like the coffee, but at least Dunkin’ Donuts has a huge, loyal following. Does anyone drink Seattle’s Best? Would you now?
If mediocrity was the goal then ding ding ding, we may have a winner. But brands that settle for mediocre tend to get that mediocrity reflected upon their products and consumers wind up walking on by. Hey you, Ms. Consumer. We know you want that cup right about now. How about a tall, steaming hot cup of average. Doesn’t that hit the spot? Mediocre doesn’t even get you to second best. It’s not even challenger status. It’s barely…there.
Starbucks has their own brand to maintain so I’ll cut some slack that adding a new brand to the mix makes their job slightly more work, but if they plan to be successful they need to look at a different brand architecture that allows the growth of the brands independently. Give Seattle’s Best the distinction that at least position’s it against the competition. Heck, make Dunkin’ Donuts run for their money.
It’s just a sad day when commonplace rules the roost. When you don’t stand for something, it makes it very difficult to compete on anything other than price. And competing on price turns the brand into a commodity. No business wants to be there. So, will all the distinct, strong brands out there please stand up? I’d like to buy you a cup of joe.
For those of you pop-culture buffs, tomorrow marks a long anticipated campaign to get comedian and actress Betty White to host SNL. If I was a betting woman I would guess that this episode will be one of the highest rated for SNL in the last few years. This is actually very interesting if you think about it.
Betty White is not who you would normally think the 18-25 year old audience would relate to or even care to tune in and watch host America’s comedy hour. In fact, since 1992 when the long running Golden Girls left the airwaves she hasn’t had a long standing appearance or main character on any show. There have been bit parts here and there, movie appearances, naughty comedic roasts and let’ s not forget her Superbowl commercial. But for all intents and purposes, Betty White’s career was a burning out flame. Not someone you would think would draw record numbers for a show that is struggling with their ratings.
At the beginning of this year something happened on Facebook. A rallying cry from a group of people who just happen to love them some Betty White. This group of fans had a simple question; how could a part of comedy royalty never be asked to host SNL? Even at the top of her game, and her involvement in comedy would have at least made her a likely candidate at some point to host the show. Wayne Gretsky was asked, we know how that turned out… how could our lovable comedy granny be overlooked?
A Facebook fan group was set up to see if people shared this sentiment, and sure enough the fan group gathered large numbers. Who knew people loved Betty so much? SNL obviously didn’t. But now people were taking notice. She was booked on Larry King, and did other press junkets. She modestly laughed at the uproar and admitted that it didn’t make much sense to her, she was no lady ga-ga. But would SNL take notice? Of course, they did! How could they not?
And therein lies an important question for anyone running a business. HOW CAN YOU NOT? There are people out there gathering around interests, interests that your product, your service could help. If you find them, and listen to them and cater your product around their likes and dislikes, it can benefit you.
I know what I am saying isn’t ground-breaking or even a new concept. But with Betty hosting SNL, it doesn’t hurt to re-iterate that businesses need to get out there find the tribes and listen to what they are saying. Like SNL, you can reap the benefits.
Okay, GMAC (General Motors Acceptance Corporation) hasn’t been wholly owned by General Motors for years, so I understand that the headline is a little bit misleading. But when you have a brand, your audience’s perception is a big part of that equation. And when GM sold their ownership share of the financial arm in 2006, there was no name change. By keeping “General Motors” in their name, it stands to reason that people would get confused. And until recently, GMAC probably benefited from having that affiliation. But no more…
Since GM went belly-up – and let’s not forget the recent troubles banks are having – GMAC took a strategic move, and re-positioned their brand. I know I am a little bit biased, but good for them for putting those TARP funds to good use.
It is certainly refreshing to hear a bank make these kinds of promises. Ally has already launched a very fun marketing campaign that very clearly states they won’t “hide behind fine print” or “hold out” on you because “it’s the right thing to do.”
There is nothing wrong with setting the bar high. And I applaud Ally for having the courage to actually do right by their customers. If they can follow through with meeting their brand promise then they have an opportunity to really stand out in the banking brand landscape. After doing an unscientific brand survey on twitter, response to the service and new brand position has been favorable, especially when it comes to their promise about rates.
There have been some bumps in the road too, as seen on customer Ryan Finnie’s blog, where a rate switch caused him to question the brand by using their very own advertising. Or on the Suns Financial Diary blog, where their user experience with signing up for an account didn’t quite pan out to the friendly partnership they had hoped.
But regardless of these bumps, there is definitely something encouraging in both of these examples. Ally bank contacted each, and listened, if not to resolve the problem, but to help make all their customers’ banking experience better. And to me, that is definitely not banking as usual. The bank brand is still young, it will be interesting to see how they carry the brand forward.
