Ant Hill Marketing

Chrysler is a registered trademark of Chrysler Group LLC., Fiat is a registered trademark of Fiat Group Automobiles SpA

We all know about the troubles of the Big Three automakers in America. Deteriorating market share, strengthening competition, buyouts, bailouts, selloffs, consolidations, greening, heath care costs, unions, suppliers, loans, losses, more losses, our money, their money, someone else’s money… in the eternal words of Shaggy Rogers (of Scooby-Doo fame)…zoinks!

Forgetting about the healthier two of the trio for the moment, let’s talk about Chrysler. Chrysler is in a unique and unenviable position. Always the underdog, Chrysler has been on the ropes for quite a while. After the Daimler/Chrysler foxtrot fizzled, a new dance partner stepped in, the venture capital firm Cerberus. A few months later, yet another dancer stepped into the ring, Mr. Economy. The ménage á trois of Cerebus, Chrysler and Mr. Economy quickly started to circle the sombrero of diminishing returns. With mounting losses and no new venture capital to be found the Cerberus/Crysler newlyweds, (along with their distant cousin, General Motors) went to Capitol Hill looking for a loan. We all know what happened there, we gave them money. But with Chrysler there was a caveat, they must find yet another new dancer to tango with, enter Fiat SpA. Expensive shoes, nicely coiffed hair, and some old world style.

So you may be asking how this applies to marketing? I’m getting to that. You see Fiat and Chrysler have little problem, it’s called time. Because of production cycles, engineering workload, scales of economy, exchange rates, legal wrangling, and perhaps the moon, the first big influx of Fiat-based Chrysler products won’t be released until model year 2012. That’s one-and-a-half model years before new products with new engineering and the new Fiat/Chrysler brand strategy are fully in place. One-and-a-half years of scraping together a viable product line. One-and-a-half years of gap filling marketing. One-and-a-half years is an eternity for a company losing market share and sucking wind as hard as Chrysler. So what are Fiat SpA and Chrysler going to do?

Well, the first step was to re-brand the Dodge Ram truck series into its own singular brand now called Ram. A new ad campaign featuring five TV spots showcasing the recreational and vocational attributes of the new Ram brand. Seven print ads, and a new website, RamTrucks.com to support the spots. To further support the work hard, play hard attitude of Ram Truck customers, Fiat SpA/Chrysler came up with the Outfitter.RamTrucks.com site. Within this online wonderland, you can purchase a Ram brand G-Shock watch or an 18-can camouflaged cooler, or a bunch of t-shirts and other apparel emblazoned with Ram brandiness. Or maybe that’s Brand Raminess. Oh and they also have a blog, “Ram Zone”, and they say they will also leverage social media such as Facebook, Twitter, YouTube, Flickr, and the like to connect with like-minded Ram loyalists.

Next was to re-focus Dodge as a fun/lifestyle brand. Many of us have seen the “Man’s Last Stand” Super Bowl ad and the “We Make Getaway Cars” ad featuring the wheel-spinning tire-smoking, bad-ass Dodge Charger. These two ads, coming from distinctly different viewpoints, male and female, show how misogyny and misandry can both be relieved by pressing your right foot down really really hard on a gas petal. I’m not sure how these two TV spots speak to fun or lifestyle unless you enjoy lousy painful relationships.

Part three, re-focus Jeep to be a “dreamers/adventurers” brand. Jeep product advertising will center on lifestyle with the message that Jeep owners live life by their own set of rules/terms, “I live. I ride. I am. Jeep.” Kim Adams House, head of Jeep Brand Communications, “We want to expand the reach of the brand and provide examples…to see inside the people’s lives who embrace the Jeep lifestyle.” This is a switch from the traditional Jeep branding, the outdoor, go anywhere, macho vehicle that goes where no man has gone before, unless he had a Jeep of course. The new dreamers/adventurers advertising features a woman driving a convertible Jeep Wrangler after a visiting a hair salon in “It’s Only Hair,” a woman driving a carpool in a Jeep Liberty in “Open Lane,” a father and son and a Jeep Grand Cherokee story with a dad on a skateboard in “Dinner’s Ready,” and a Chihuahua in a Jeep Patriot living the good life in “This Dog’s Life.” Not your typical Jeep story lines.

Step D, do something with the Chrysler brand. Push it upscale? We know a couple models will be dropped, the PT Cruiser, and the woeful Sebring (it will be heavily reworked and brought back with a different name). That will leave the Chrysler brand with the 300 sedan and the Town and Country minivan. Not much of a brand lineup. There is talk of Fiat SpA bringing the Alfa Romeo brand back to the U.S., selling it through the Chrysler dealer network. It would give Chrysler a premium brand to compete against the likes of Lexus, Audi, Infinity, and Acura. But with Alfa having left the U.S. market during the mid-1990s with such a poor track record, will the memories and prejudices be able to be overcome? The campaign for that one will be most interesting.

So, as the next year and a half progresses Chrysler and Fiat SpA will have many challenges with repositioning, re-building and clawing their way out of the American automobile abyss. I have a feeling there will be more than one media rep with a smiling face, who will receive the windfall of this colossal reshaping of American perceptions. So turn off your DVRs, re-up your subscriptions, start watching those pitiful sitcoms and healthcare based dramas, and enjoy the front row seat watching it all happen. Besides, in the end, you probably paid for it.

This week, the U.S. Census Bureau announced Internet usage statistics based on is November 2007 population survey and The Business Journal reported that Portland ranked #13 in usage among states. While it is interesting to see where our fine city ranks, many of our clients market on a national basis, so I found myself wanting to know a bit more — even if the data is more than a year and a half old (the wheels of government apparently turn a little slowly).

The data summary tables made available on the bureau’s website pretty much reinforce what us digital marketers already know or sense, but I think everyone can find a few nuggets that strike them as interesting.  Here are the things that jumped out at me:

• 38% have no access at home, but 50% of households have broadband access. Even if we’re not reaching everyone, at least dial-up is going away.
• Households are connecting to the Internet nearly twice as much at home than at work.
• 42% of people under 25 years old have no Internet use at home.  No reasons given but mobile devices, school access and cost are likely culprits.
• Blacks and Hispanics are being left out. Better than half of each population have no access at home.
• Mississippi is not helping it’s brand as a back-country state with only 51% of people having Internet access.  Somebody get those people a federal grant. Intel, can you help?
• Male and female access at work is equal, even if the pay still isn’t.
• And get this: 9% of the unemployed have Internet access at work.  Huh?

So, what are people doing online?  Because the census bureau already asks a billion probing questions on other matters, they don’t go too deep here.  But, the survey does show that people are searching for healthcare information in a big way — especially females in the 35-64 demographic who are dealing with the health issues of parents, kids and doctor-avoiding husbands.  Nearly as many are using the web to search for government services.  And I would imagine that data being collected in 2009 show a big jump in job searching.

If you are interested in diving into the data yourself, see the announcement on the U.S. Census Bureau website where you can download Excel files and, if you are really motivated, read 353 pages of data collection methodology.

Can’t deny that we’re going through a digital revolution. We see and hear so many messages today it’s no wonder many suffer from communication breakdown. But where is it all going and what implications do these new (and future) digital tools have on people? On business? On our communities?

This evolution is visualized in a most insightful digital ethnography video titled, The Machine is Us/ing Us by Michael Wesch, a professor of cultural anthropology at Kansas State University (he’s also on Twitter @mwesch). Turn up the volume and watch it. Closely. What you see will make you think.

For those of you who may not have heard, Skittles has recently launched a new website. Instead of bringing you a taste of the rainbow through a flashy site that offers product giveaways, colorful contests, and a branded interactive experience, they have chosen to leverage what YOU the consumer are saying about them by utilizing existing social media outlets, such as Youtube, Twitter, Facebook, Wikipedia, etc…

To Skittles credit, in the past few years they have been very brave with their ad campaigns and branding. Some of their commercials rank among my favorites with their off-the-wall concepts. But I have to wonder what is this new risky venture into social media saying about their brand? Already I have seen attempts from saboteurs twittering racist rants coupled with the #skittles hashtag. Are they really going to hand over the reigns to us?

Their strategy so far has just been to point us to the conversations that are occurring at the moment about Skittles. That’s it. And to that, I say BIG DEAL…but what benefit does the consumer get from seeing your Wiki page, or becoming a Skittles facebook friend? Is there really a brand culture that exists for Skittles, where taking this type of approach is going to help foster their brand? They are certainly getting plenty of PR buzz by taking a page from Modernista‘s playbook. But is that sustainable? How quickly will this schtick become tiresome?

This approach is still new. What I hope to see is that they will carry forth that edginess that was in their campaigns and engage us! What off-the-wall innovation is Skittles going to bring to these conversations? How will they wow us? And what are they going to do with their products to BACK IT ALL UP!

I know you are watching, Skittles, but are you listening?